We take pride in our fresh spices - none of our ground chili peppers, chili powder blends and spices (garlic, cumin, onion, etc) are pre-packaged. What does that mean? It means everything is kept in a temperature controlled environment and are packaged as ordered. We feel strongly about the quality of the products we sell and for that reason, we refuse to "Amazon" our process and pre-bag spices in order to grab them from a shelf, throw them in a box and ship them. Due to the volume of orders we receive, orders are processed within 2-3 business days and then shipped via Priority Mail (2-3 days shipping time). Express Shipping applies to the shipping method only - it does not mean that an order is placed ahead of others. We understand that if you are paying that kind of money for shipping, then you need your spices ASAP. Help us out by letting us know you've placed an order with Express Shipping so that we can make sure we get it filled and shipped as soon as possible. It's also helpful if you can let us know if you're expecting your spices by a certain date. We want you to be happy not only with the products we sell, but our service as well. Communicating with us ensures that and makes for happy customers! We know you can order spices from other online businesses or go to the store and purchase them. By purchasing spices from Mild Bill's, you are supporting a family owned business and that means a lot to us!
If you are unhappy with the service or products you've received, please contact us! We will work towards a solution that benefits both parties. Due to FDA regulations, we are unable to take products back once they've shipped. If you've received the wrong product, keep it and contact us so that we can send the correct item to you. You will receive a tracking # when your order is shipped. Should you not receive your order in the amount of time you think it should take to arrive, contact your local post office and give them your tracking #. Often they are holding the package due to mailbox constraints, unsecure locations, etc. If that doesn't solve the problem, please call us. If your order is shipped and marked delivered by the USPS, but you didn't receive your spices, please contact us so that we can work together to get a new order shipped to you. Mild Bill's assumes no responsibility for orders once they have left our possession. While we have faith in the USPS, UPS and FedEx, we DO NOT guarantee their services.