Shipping Info

**IMPORTANT INFO. PLEASE READ.**

Our individual spices are not prepackaged!  Spices are kept in a temperature controlled environment and are packaged to order.  This is why our spices are the freshest - and the best!  Because we package each order as it comes in, orders will ship within 4 business days via your selected shipping method.  Our business hours are 10am - 4pm CST Monday through Friday.  August - February is our busy season. During this time it may take longer for orders to be processed and shipped.  If you haven’t received a shipping notification after 4 days, please contact the shop. If you need an an order by a certain date, feel free to include that info in your order.  Please note: Express Shipping is not the same as Express Processing.  Should you need your order to go out the same day it is placed, please contact me immediately!  The volume of orders, holidays, and vacation schedules can affect this timeframe.  If there is going to be a delay in processing your order within 4 business days I will contact you ASAP.  Please make sure your contact info is correct so that I can get in touch with you. 

If you'd like to pick up your order, you can place the order via the website and the shipping will be refunded to you.  Please call us at 469.732.1284 and let us know you've placed an order for pick up. I do not do same day pick ups.  NO EXCEPTIONS!!  Please allow 3-4 business days for processing.  We will contact you as soon as your order is ready.  Keep it Spicy!

If your order is marked delivered but you do not have your order, please call your LOCAL post office - the one that delivers your mail, NOT the USPS toll free number - and ask them to track it and locate it for you. They are the best ones to help you. I do not have any additional information beyond what USPS and the UPS offer via their tracking tools. We do not issue refunds for orders marked delivered and not located. Replacing and reshipping orders that are marked delivered and not located will be done on a case by case basis only.

I do not issue shipping refunds unless the shipment method is Priority Express Overnight and you do not receive your package in the timeframe promised. I will attempt to receive reimbursement through USPS.com and then pass it on to you. Priority Express Overnight is the only service that is guaranteed, making it eligible for refunds. USPS Priority and Ground Advantage are not guaranteed and we do not issue refunds if your shipment is delayed in transit. Additionally, we do not issue refunds for UPS services, either.  

We are unable to take product back once it has been shipped due to food safety regulations.